Small Business Development Classes Sept – Dec 2003

Essential Customer Service Skills
November 6, 2003
East Grand Forks, MN
Northland Community & Technical College
6 -9pm

This course will give everyone in your organization the skills necessary to delight customers and keep them coming back to your business. This course is loaded with practical techniques to improve customer service and gain a competitive edge.

Marketing Planning for Small Business
November 13, 2003
East Grand Forks, MN
Northland Community & Technical College
6-9pm

This course will cover basic marketing fundamentals such as understanding the purpose of a marketing plan, identifying strategies for conducting marketing research, developing advertising and promotional strategy, and how to measure your marketing plans effectiveness.

Marketing Planning for Small Business
November 20, 2003
Roseau, MN
Old Courthouse Building
Northland Community & Technical College Classroom
6-9pm

This course will cover basic marketing fundamentals such as understanding the purpose of a marketing plan, identifying strategies for conducting marketing research, developing advertising and promotional strategy, and how to measure your marketing plans effectiveness.

Marketing Planning for Small Business
December 18, 2003
Crookston, MN
University of Minnesota Crookston
Valley Technology Park Building
6-9pm

This course will cover basic marketing fundamentals such as understanding the purpose of a marketing plan, identifying strategies for conducting marketing research, developing advertising and promotional strategy, and how to measure your marketing plans effectiveness.